Shipping policy

Last Updated: June 26, 2026

At Nouveau Haven, every piece is thoughtfully handcrafted to order. We believe in creating products with care rather than mass producing them, which means each order requires dedicated time for crafting, curing, quality inspection, and packaging before it is shipped. Order dispatch timelines depend on the quantity purchased.

Order Processing Time

Our standard processing times are as follows:

Order Size	Estimated Processing Time
1-5 products	3-5 business days
6-15 products	5-7 business days
16-30 products	7-10 business days
More than 30 products	10-15 business days (or as communicated)

Please note that these timelines are estimates and may vary depending on product availability, custom orders, seasonal demand, or festive periods. You will be notified in advance, if there is a variation on the delivery timelines.

Please connect with us for bulk, corporate, wedding, event, or customised orders. The production timeline will be communicated separately.

Shipping Time

Once your order has been dispatched, estimated delivery times are:

Metro Cities: 2-5 business days
Other Cities & Towns: 3-7 business days
Remote Locations: 5-10 business days

Delivery timelines are estimates provided by our courier partners and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email and/or SMS/Whatsapp containing your tracking details.

Please allow up to 24 hours for tracking information to become active.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including a valid contact number.

If you need to update your shipping details, please contact us as soon as possible. While we will do our best to accommodate changes before dispatch, we cannot guarantee modifications once production has begun or the order has been shipped.

Delivery Delays

While we strive to dispatch every order within the estimated processing time, delays may occasionally occur due to:

Festivals and public holidays
Extreme weather conditions
Courier or logistics delays
Natural disasters or unforeseen events beyond our control
High order volumes

Nouveau Haven is not liable for delays caused by courier partners or circumstances beyond our reasonable control.

If your order has not been delivered within 15 business days from the date of dispatch, please contact us. We will promptly raise an enquiry with the courier partner and do our best to assist in resolving the issue.

Failed Delivery & Return to Origin (RTO)

If an order is returned to us due to:

An incorrect or incomplete shipping address
An incorrect phone number
Multiple unsuccessful delivery attempts
Refusal to accept the delivery
Failure to collect the parcel

the shipment will be treated as a Return to Origin (RTO).

The order can be re-shipped after payment of the applicable shipping charges.

If the customer chooses not to have the order re-shipped, any approved refund will be processed in accordance with our Return & Refund Policy.

Damaged Parcels

If your parcel arrives visibly damaged, we recommend recording an uninterrupted unboxing video while opening the package.

Any claims for damaged, defective, or missing items must be reported within 48 hours of delivery by emailing nouveauhaven.studio@gmail.com or messaging us on WhatsApp at +91 8971166854, along with the required unboxing video.